Bests & Worsts Reviews from Amazon

I couldn't be happier with the purchase. Read further to see if your situation is similar. This mattress is a perfect, great priced, replacement for our 15 year old, saggy beauty rest. It is extremely comfortable. The memory foam top layer feels just like our old memory foam topper we bought to improve our old mattress. We had no problems opening, unfolding, expanding etc. I will say, the mattress is firmer than we are used to. But, we put our old mattress topper on it and that did the trick. I sleep like a rock, sometimes not moving all night. I can also sleep on my side with no trouble. I do sink into the memory foam. You have to know that sinking into memory foam is part of the experience. I like it. If you don't, you might look at mattresses that don't use memory foam. For me, it was a proven technology and it works fine. I got excited when I discovered these mattress in a bag options. I researched Leesa, Casper, Tuft and Needle, then found Resort Sleep. I'm guessing all those others are perfectly good mattresses. But, Resort Sleep was almost half the price of T&N and more than half the price of the rest. And, remember, I was looking for a less expensive alternative to the traditional mattress. I already have the box springs and bed frame. So, this mattress was all I needed. It is a simple replacement. Let's face it, if you are reading this, you are looking for a cheap alternative to buying an expensive mattress. This is exactly my situation. I had an old mattress that could be flipped and both sides had depressions. For years, I have put off getting a replacement because I simply don't believe the story that mattress companies discovered or designed a real non-flippable bed, meaning that it had no need to be flipped. I never saw any research, review, or description that could explain why mattresses would no longer get depressions and therefore didn't need to be flipped. What it looked like was that companies decided to save money by removing the extra materials on one side. I really hated the idea of paying lots of money to a store that was lying to me. Then, along came these new mattress in a box options. True, they don't flip, but, hopefully they won't get the depressions that traditional beds do. And, if it does, I paid 75% less than the non-flipping alternative. If it lasts me five years, I will think it was a great deal. If I was starting from scratch and had to by a frame, the same would be true with any choice, and I still think this mattress would be perfect. Two cautions about ANY mattress in a box. 1. Read the box carefully before opening it! Amazon shipped me the wrong mattress. It said king on the box which almost stopped me from opening it. But the packing slip, the order, the order confirmation, etc, all said Cal King. So, I opened it. I should have believed the box. It was a king and completely unusable in my situation. Customer service at Resort Sleep has been great, and, within days, I had the mattress I really want. It wouldn't have been a problem if the box said twin, queen, full. Its was just the king/cal king mix up that got me. READ THE BOX. If it doesn't say what you ordered, send it back before opening. Everything gets way more complicated once its open and you have mattresses standing in hallways, garages, etc. 2. I'll be honest, Amazon does not seem to have its act together about returns on these mattresses. Resort Sleep, like all the other mattress in a box companies have return policies. I have no problem with the 30 day return from Amazon for Resort Sleep. After all, this bed is half the price of the other option. But, I did open the box and I did have a king size problem. Amazon promptly refunded the full price and sent me a return label with instructions to put the mattress back in the box it came in and have UPS pick it up. I wrote to them twice and called twice, and talked with three people. That was 5 interactions. 4 of the customer service reps I dealt with had no idea what to do other than tell me to put it back in the box as best I could and ship it back. I reminded each one that we were talking about a king size mattress! I also said that Amazon was selling lots of these, all with generous returns guarantees. There had to be services that pick them up and donate them or something. Not one rep ever heard about or researched that service. Every rep but the last one kept telling me to fold it up and put it in a box, any box, and send it back. The final person I spoke to said by law Amazon could not accept back used mattresses and that I should keep it, throw it away or give it to someone else. I got that in writing in an email. I'm still expecting to hear from the automated system that I didn't return my product in time and they are reinstating my charge. I will try to post what finally happens but it won't be for another month. So, last night, I gave the king mattress to a friend. It took four people working hard to fold it in half and squeeze it into the back of his mini van. It took up every inch of space. Folded up, it filled the back of his van. There is no box big enough or strong enough to contain a king mattress once it expands! The moral of this story is, do your home work, join the revolution and stop buying expensive mattresses, just plan on loving the one you get and don't go through all the hassle of returning it.