Bests & Worsts Reviews from Amazon

This will be a multi-entry review. This is the first (which will cover delivery, installation, and first impressions). Initial Review (05/25/16): Well, we are not off to a good start with this mattress. The shipping carrier delivered this and manhandled the box to the door. The box says it's a two-person operation, but the driver was by himself so he did the best he could. Not only did he do fairly well, but the mattress was protected with a box liner within the outer box. The liner saved the mattress as the shipping box took quite a beating in transit. Following instructions, we (my wife and I) man-handled the mattress to the bedroom and carefully removed the plastic (tarp-like) restraining band, as well as the plastic bag the mattress is vacuum-packed in. Unlike other foam mattresses we have owned (such as the DreamFoam Mattress Ultimate Dreams 13-Inch Gel Memory Foam Mattress, Queen) this mattress did not come rolled; instead, it came folded (like an accordion). A plus was that - contrary to our experience with previous foam mattresses where the smell went form noticeable to overwhelming - neither my wife nor I detected any smell at all (the instructions stated we might, so we were pleased to find none). But at this point, that's about all we can say on the plus side. As the mattress expanded on the frame we found ourselves really disappointed: the stitching all over the top of the mattress is unraveling (see photo of one spot). So our first impression is that there is perhaps a workmanship/inspection problem and/or this is actually a cheap, low-budget mattress. Anyway, we're letting it air out and inflate, then it will be time to sleep and see whether it delivers as a mattress. Normally I would wait and write a review after we had a chance to try it out for a couple of weeks. But given this initial impression - that this mattress immediately had issues - I felt it would be better to write an initial review now and update it as we go along. So I'm going to start with a "push" (3 stars) and will update from there. Anyway, in addition to sleeping on the mattress, I plan on contacting Sleep Innovations Customer Service to discuss this less-than-positive first impression. Stay tuned. UPDATE 1 (05/30/16): I can say that our first 5 or so nights on the mattress have been great. It didn't take as much time to get used as we thought it would; by the second night we were settled in. For me, this has meant a bit more comfort as the foam (while staying firm) is conforming nicely to my "curves" and providing some nice relief to several, still-painful surgical & injury sites. My wife and I are also pleased with the lack of heat retention (something that has been a problem in the first few foam mattresses we have tried). So while our initial impressions were poor (due to the stitching issue) our subsequent ones have been far more positive. Sticking to 3 stars while we work out the customer service angle (will work this once we get through this long holiday weekend) and see how the mattress holds up as we use it more and head into the Summer heat. Once again, stay tuned. UPDATE 2 (06/04/16): Both my wife and I are finding the mattress exceptionally comfortable. I'm finding it is really helping my back injuries (neck & lumbar) and associated issues. Unraveling stitching was a bummer, but probably more cosmetic than anything (and in any event it is mitigated by the mattress "bag" we're using. The folding approach to shipping also seemed to pose no issue; the mattress "inflated" perfectly and shows no sign of creasing. As a result of our positive sleeping experiences I'm bumping the review up from 3 stars to 4. I still plan on speaking with Customer Service, if only to inform them of the manufacturing (?) defect. Stay tuned. UPDATE 3 (04/19/2017): We've now had this mattress for about one year and my wife and I think it's stay pretty close to perfect. There are definite indentations (depressions) where each of us sleep. Unlike other mattresses, however, they're not deep and they don't seem to be getting worse (wish they would re-inflate to level, but that's perhaps too much to expect of any mattress). We still think it supports well and we think it remains super comfortable. We've tied off the loose threads we initially mentioned and they haven't gotten any worse (nor has any more appeared). All in all, really pleased. For us, not quite a 5-star product, but let's say 4.9. And with the current price at $450 (Amazon price at the time of this update), it's a steal! I'm upgrading my review from 4 stars to 5 (originally 3 stars).