Bests & Worsts Reviews from Amazon

Was super excited to Finally get this doorbell — been waiting almost 2 months for the release — I have the Ring Security System and this doorbell really completes it — especially pairing with my Schlage Lock — I can now unlock (Or lock) my door directly from the Ring app when someone is at the door. So after all that waiting, I was super disappointed that they shipped me a defective unit. ;( the battery was on pace to die after 6-7 days. *I’ll describe it more fully below* Ring customer support was great and they are shipping me a new one through Amazon. Will update my review after I test that one. ****Review Update 4/25, right before the replacement ring arrived they updated the firmware and magically my doorbell started to charge and finally reached 100%, as it should have). I’ve noticed it drain down to 95% a few times over the last month, but clearly this was an early firmware issue that they resolved. Future orders should be fine ****** In terms of quality picture — it’s fantastic. Ease of installation — awesome. Performance — works great, detected all relevant motion and has nice features to reduce false positives and non human motion. Integrations — love how it connects into my smart home tech (I.e my Schlage lock) AND the Amazon Integration is great with my Echo Show — the alert comes to my kitchen device and the live video pops up on the screen if the doorbell is pressed. The only integration that sucks is with my Samsung Fridge — nothing pops up there — but truthfully that is Samsung’s fault — they have gone downhill from their vision and their marketing no longer matches what their products actually do. Whoever makes end user software decisions is clueless and un-customer centric — probably a lawyer. The only reason I am rating this 3 star — is they shipped me a defective unit. Serious battery drain. Ring It’s supposed to get ~6 months of use before the battery needs recharged, BUT I connected mine to a strong power source and so it should not only (not drain) but simply sit there, trickle charging, and acting as a backup. Instead my battery went down like 15% in one day. That means it only would have lasted like 7 days. Which is ridiculous. Especially considering I connected it to a primary Power Source — it should never die. I talked to Ring Support — who was great — and they said my doorbell was constantly restarting itself and draining the battery. So they told me to ask amazon to replace it. I’m keeping it at 3 stars until I receive and can test the replacement. But man, what a disappointment. Be careful, if mine is any indication they launched this product with bugs. Maybe it’s hardware, maybe it’s firmware. While I wait for the new device to arrive I noticed ring pushed a firmware update last night and my battery drain has slowed substantially. So that is a positive sign that they are fixing the issue.