Bests & Worsts Reviews from Amazon

As long as you have a fast internet connection and a functioning Ooma device the call quality is very good to excellent. However, if you have any problems with configuration or the hardware goes down then you better be prepared to have a backup phone service for at least a week, and you better be prepared for many frustrating calls to Ooma support where they will continue to ask the same questions over and over after which they will assign you a ticket number and tell you somone will get back to you. They also only communicate through e-mail and chat to their support engineers in Palo Alto and claim they (a VOIP provider) have no way to forward a call to Palo Alto. Once they inform you of that they again promise a support engineer in Palo Alto would call back. Once you hang-up, the process of calling and e-mailing starts all over again because they never call back or e-mail. I would have to sum up my review by stating that I believe Ooma has the worst customer service I have ever experienced and if I had it to do over again I would go with another VOIP provider that supports a generic VOIP adapter that won't lock you into a particular service provider. UPDATE: I finally had to insist on speaking to a manager to get resolution to my problem. The manager made me jump through the same troubleshooting steps for the fourth time. He did not have any of the details from the previous calls on file. After insiting it was a hardware issue, he finally sent a new Ooma which arrive today. I was up and running in 5 minutes with the new device. They did provide a free return shipping label, but with all the calls I've wasted many hours and been without my Ooma phone line for 12 days.