Bests & Worsts Reviews from Amazon

I bought this as a Christmas gift for myself and loved it, worked great on my wood floors dual rollers vacuum and dusts at once. Then today I was vacuuming my floors and I smelled a slight burnt rubber smell and the fuzzy roller wasn’t working. I figured it was a broken belt but couldn’t find where to change it so I got out the manual and checked troubleshoot section which said call customer service. I did. I explained what happened and he said it was a faulty vacuum head and it should be returned to the place of purchase. He said if had been bought through the company they would just send me a replacement head but since I hadn’t I would need to return to place of purchase.YAY! I bought it on amazon no problem,right? WRONG! Amazon says the return deadline was January 31 today is February 6!! Less than a week! Amazon refers me to shark customer service (who had referred me to them) what total BS! $200 for a vacuum that lasted less than 60 days and no one will take responsibility. What makes me so sad and sick is that I REALLY LOVED this vacuum! But due to poor quality and horrible customer service on both fronts (amazon and shark) I will have to look elsewhere for a new vacuum