Bests & Worsts Reviews from Amazon

I needed a dehumidifier for my basement and thought this would be a good option so I ordered it. Here is what I found: 1. Nice design. 2. Good handles to move it with. 3. Worked for 2 days without issues. Here is what I did not like: 1. After working for two days, the unit started having a puddle of water under it. Yes, I had drained the holding tank. Yes, there was some water in it, but most of the water was on the floor. No matter what I tried, water just collected on the floor. 2. A suggestion on Amazon was made to try only using the drain hose option and not the tank. Tried that and while water started collecting in the sump, water was also still going onto the floor. 3. Figuring that every product can have an issue, I tried contacting Frigidaire. No luck!!! Their website is not much help and the options that I could find was to ship it to one of their service centers at my expense! So, I wrote them a letter on their "contact us" link and the automated system said they would get back to me in one to two business days. That did not happen. 4. After 10 days an e-mail arrived from Frigidaire stating that they needed me to state my problem and provide information on the item I was having problems with. Oh, the e-mail was back dated 3 days from the time stamp on the e-mail!! Nice that I had given them the model number, serial number, and a description of the problem already. Needless to say, this was not acceptable. I contacted Amazon and returned the product. Thank goodness Amazon is a pleasure to work with!! Based upon the lack of support for this product and the issues that it has, I would NOT recommend this to anyone.