214
people found this helpful, as of 2023
ranked #145,572 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Worked well for two months only.
I read the reviews that stated that this is a cheap toaster, so don't overthink the purchase and buy it. I did and I was happy for two months.
Last week, two months after buying it, the left two-slice mechanism stopped working. The tabs will not stay down and even when holding it manually, the entire side will not heat up. I am in the process of contacting the manufacturer regarding the warranty.
I understand this is a cheap toaster. But for only two months of operation, it really becomes expensive if it stops working.
EDIT 5/12/2014
I am very upset at the proposed solution to my problem. I contacted Black and Decker to ask about the warranty. They told me that this device is not actually manufactured by them, but by a company called Spectrum Brands.
Spectrum asked me for proof of purchase, which I sent them. They agreed that the toaster is under warranty and they said they will replace it. What angered me was how they propose to do this.
They want me to cut the end of the power cord with scissors, where the plug is, and send them this piece of cable. I also have to pay shipping and handling for the replacement unit--the S&H is about 20% of the original purchase price of the toaster. When they receive both things they will send me a replacement.
I think this is insulting. The only reason I can think of for asking for a piece of the cable is to prevent me from using the defective toaster I have now. I guess they do no trust me when I tell them that the toaster is defective, so they want to ensure that I don't keep using it as well as the replacement.
There are many problems with this, not the least of which is that repairing the cable with another plug would be trivial if I really wanted to steal a toaster form them.
For a toaster this cheap, I can't imagine going through any trouble to trick this Spectrum Brands company out of a toaster, a toaster that has proven to be of terrible quality.
Asking me to also pay shipping and handling is the cherry on top of the cake, in this case a rotten cherry on top of an 5-day-old cake that was left out of the freezer.
I am so annoyed at Black and Decker for first pretending to be the manufacturers of this toaster, and then asking a company I never heard from to deal with me and treat me this way.
I will not send back the plug nor the shipping and handling. When the part of the toaster that still works stops working, I will through it into the garbage. And I will never, ever buy anything from Black and Decker again.
What a shame that this used to be a reputable brand. Brand equity only goes so far. Quality products are what sustain a company.
May 2014 · Home and Kitchen · verified purchase