Bests & Worsts Reviews from Amazon

For the first time ever, I had a review rejected by Amazon. I used the word "farce" in an adjectival form to describe the promises made by this product, which Amazon informed me was a profanity (?) and "not based on my experience." Well, I beg to differ. What I write is what I experienced. Since I purchased these last month, I notice that many claims that used to be made are no longer on the company web site. The Amazon page still says "Works with Google Assistant & . . . " And what? you might ask. Here is what does not work. This product doesn't work with Alexa, not even the Echo Pro, which has a built-in hub, although Swichmate claims to be developing an Alexa app. It doesn't work with Google Home Assistant, even though it once said it did on the company website. According to other reviewers, it once worked with the Wink2 Hub, but no longer does after the last firmware update. I can't verify that.. When you link the Switchmate to the Switchmate app (via bluetooth) it automatically updates the firmware, so there's no option to stick with old firmware. I attach a screenshot from the Google Assistant phone app--which looks like great things happened, but -- nothing actually did. The fan didn't turn on at all. Also the window of opportunity to type or say something until "Switchmate" left the conversation was a little under ten seconds. I had to try three times to get the words out fast enough-- which is why Google thought I was searching "how to turn on a ceiling fan" (I won't say "farci***" again, but I will say "nonsensical.") I have a physical Google Home Assistant too, and it has no idea what a "switchmate" is. The company is not on the list of devices that can be integrated with the Assistant. However, the option to "Enable Google Assistant" option still exists in the settings of the Switchmate app. It delivers a pairing code that the Assistant app will accept, but to no result. What does work? The Switchmate phone app. As a disabled person these are worth it in terms of saving steps, or getting in and out of bed to reach a wall switch for the fan, but it is an expensive and clunky mechanical solution to a simple problem. In order for it to be useful, I'll need to set up another tablet for the app so I have the opportunity to charge my phone, and can keep a device within reach. Currently it's about as much work to chase the phone around the house as it is to get up and use the switch. As a renter, I didn't want the better solution of using smart home products that are wired into the switchbox. So, I wait for them to either develop a work around to get this bluetooth product to work with any of the current hubs. This is a clunky and expensive solution -- but for now, I'll just keep using the phone app. The version I bought was the first-gen of this product, and the price has dropped by about a third since they came out with a narrower version that you can use side-by-side on a multi-gang switch plate.