Bests & Worsts Reviews from Amazon

I discovered when I opened the box and began to assemble the mower that one of the handle bolts was missing. I called the so called customer assistance to ask for a bolt. I waited for 25 minutes to speak with someone then as told that they were closed for the day. I called back the next morning and agin waited 15 minutes only to find out that I did not have the correct model number for my mower. I called back a third time after taking a picture of the serial number tag on the mower deck. After waiting again for 15 minutes to speak with an assistant I was told once again that this was not the correct tag; the tag I needed to find with the actual serial number is located on the engine. I asked to speak with his supervisor but instead he hung up on me. I find it completely ridiculous and unacceptable that there is this level of frustration to get a simple bolt. I would advise anyone considering this mower to reconsider and buy another brand. There is absolutely NO customer support for this product.