Bests & Worsts Reviews from Amazon

I'm sure the printer is fantastic, if it ever works... I've been having a nightmare experience trying to connect with Brother customer service to have some connectivity issues fixed. I've tried every step they've given via email to no avail. When I asked for follow-up on the phone, they never called and then blamed me after the fact when I brought this up for not providing a call-back number (they never asked for one). I then set-up a new time (this morning at 8am) and when they hadn't called by 10am I called myself. I went through the process on the phone and while I was waiting for it to load the drivers for the printer, it failed in the exact same way. I then called my firm (a very large professional services firm with a robust help desk) that took control of my computer and did what they could attempting to help me fix it. They were unsuccessful, and then I received an email back from Brother customer service saying (after emailing them to let them know I wasn't happy they missed the call, again, this morning) that their records showed a call with them at 1030am (the call I made to them). They have a unique quality in a customer service organization of feigning interest yet being insulting at the same time. Again, if you don't have issues upon set-up you'll probably think I'm being overly negative but if you have issues I assure you you'll feel the same frustration with their customer service department.