Bests & Worsts Reviews from Amazon

I purchased this phone with the $55 Cricket monthly plan, it arrived yesterday. Cricket did not include instructions in the SIM kit. I called Cricket and was put on hold for a long time until an unhelpful person told me I need to call Amazon if I have questions. I call Amazon and ask about porting my phone number. Amazon is very friendly but we agree they can't tell me how to port my AT&T number to Cricket. They ask me to call Cricket back. I call Cricket back and was put on hold for a long time before an unhelpful person told me I need to go to a Cricket store to ask questions or activate the phone. I call Amazon back to complain about the bait and switch and try to reverse everything. Amazon rep is very friendly and starts a return. I love the iPhone 12 Max Pro and wish I could keep it, but I have to return to Amazon and buy from a different company. I thought Amazon would protect me from the monstrous practices of Cricket but they don't. Its odd Amazon allows allows Cricket to do this.