Bests & Worsts Reviews from Amazon

I've had no issues with the Cameo 3 cutting machine itself, but Silhouette as a company is impossible to deal with. I purchased the additional upgrade to be able to cut directly from Illustrator and not mess with their software system. Unfortunately, the plugin breaks every time Adobe updates Illustrator. Silhouette is unresponsive to getting the plugin fixed and just offers to sell their Designer edition of their software which can import and cut vector files. It would be one thing if it was a free plugin, but it's not, and as a paid, premium product, I expect better service from companies I do business with.