Bests & Worsts Reviews from Amazon

So I purchased this backpack around April 2017 as I needed one to transport my laptop whenever I needed to do some work outside my place of work (like a coffee shop). In short, I rarely used the backpack the whole 8 months I owned it. The backpack load are normally a slim 15" Lenovo laptop and accessories, portable drive and bottled water; nothing too heavy. So today I noticed there was half an inch tear on the zipper stitches (with fraying) in the 2nd front compartment of the backpack. Sure it's a small tear (that could get bigger if not replaced/repaired) but this is supposed to be a well built backpack, but after 8 months of light use, it is falling apart. It isn't a cheap backpack either and one expects many years of use from it. This would be the last time I will be purchasing this brand of backpack. Hard earned money down the drain. I've contacted SwissGear for warranty replacement but have not heard anything from them.