Bests & Worsts Reviews from Amazon

Originally, I had this as a 5*. It worked great and we used it often. We bought this April 2016. Fast forward to December 2016. We use it one night and it works fine. Go to use it the next night and the heating element is dead. I start the communication with GoWise on the 1-year warranty. I am told I have to mail it off for them to inspect. Plan on 3-4 weeks to inspect it and another 30 days for a replacement to be sent. I go to price boxing and packing this thing up. It is a little over $40 for the materials and shipping cost. Do you research. There are 100s of reviews on GoWise products losing their heating elements. Once that goes, you simply have a fan that blows on food, nothing more. You would think with all of the negative feedback on the heating element that they would find the cause or simply ship the replacement parts at their expense.