Bests & Worsts Reviews from Amazon

Using Win 10 on new SSD, WD My Book Backup SW does not work. WD My Book HW recognized by CPU, could manually copy files, but unable to do full backup. WD Backup SW could "not find device" REPEATEDLY, even w/ tech "support". 2 hours on the phone w/ 3 different WD support techs with such strong Indian accents that they were unintelligible. 2 levels of tech engineers & they could not fix it even with remote access. Multiple WD SW installs, uninstalls, reinstalls = terrible SW & Support