Bests & Worsts Reviews from Amazon

Dear Samsung, The remote control for this TV is A COMPLETE FAILURE IN HUMAN ENGINEERING. There are too few useful buttons and too many MYSTERY FUNCTIONS, icons, and inexplicable actions, making this "smart" remote very user unfriendly. I handed the remote to 5 people and asked them to do something simple like "change the channel". They had to futz and futz. My guests don't want to wade thru a bunch of mysterious menus to do something simple. You can't simply undo incorrect actions because the remote simultaneously controls our Direct TV box and and you almost never get the expected result. I can only imagine what would happen if a hotel tried to use this remote in their rooms. They'd be flooded with calls. This remote just has too few buttons to be useful, and too many things are buried in menus that require lots of button presses and navigating to accomplish. But Netflix and Amazon and Samsung TV must've paid to have their buttons on the remote, GOOD GRIEF. Technology should make things simpler, not more difficult. By trying to automate too much, you're failing to take into account what happens when button presses do the unexpected and you can't easily reverse course. It should be obvious how to work the remote control. If I've got to open a manual, it's a failure in human engineering. It shouldn't require a research project to figure out simple things like changing channels or inputs or picture setup. Give us a button. Don't make me wade thru 400 menus just so you can make a remote with fewer buttons. If I have to spend time online and in forums to figure out how to do something simple it is badly designed BY DEFINITION. The setup process was hardly flawless, either. Numerous times the app would hang and give me a whirlygig forever. And I've got a Galaxy Note 8, so Samsung can't blame the phone. If you're going to automate the setup process, it should frankly be flawless and glitch free. When I get to a point in the setup where the "continue" button is grayed out, it leaves me no choice but to start over in frustration. The picture on this TV looks great, but I will NOT be buying more Samsung TVs. I want to watch the TV, not make a career out of how to control it. This remote would be useless to my guests without me giving them a full tutorial. On top of that, I don't want to be forced to do multiple button presses and navigating around the screen to do something simple like changing the TV input source. On my older Samsung, one button press is all that was required. Now you've got to launch the Smart Hub, Navigate to the Source icon, Navigate to the specific input you want and then hit enter. Lots of button presses. I will be returning this one shortly. BTW, I won't buy a car without a mechanical fan button on the dash, either. I want to reach for a knob without taking my eyes off the road. If I've got to bring up a climate screen, find and select the fan icon, then poke at the up and down buttons on-screen, especially in bright sunlight, it is badly designed, IMHO.