Bests & Worsts Reviews from Amazon

Bought this habitat and ordered my ants from a VERY cheap high-supply company on ebay. The gel ant farm is a really cool idea, and it has been very interesting watching my ants do their thing. Very easy to set up and maintain. The reason for this bad review, however, is the bad quality control and poor customer service of Fascinations. The first ant farm I bought (maybe it sat in a warehouse too long), had a gap between the back wall and the gel from where the gel shrank away from the wall. I noticed it when I put in the ants, and, because of the gap, they just hung out back there and didn't want to tunnel. I exchanged the first ant-farm, and received a second with a gap in the front wall. The gap wasn't as bad, but it still shouldn't have been there, and discouraged the ants from tunneling. On Fascination's website, I filled out their webform to make a complaint and request a replacement with good gel. The webform didn't work. So, I called, and the lady there said that the person to talk to would be back in on the following Monday. Monday. I called, and spoke to a man who said that there wasn't anyone I could talk to over the phone and would need to use the webform. Since the webform didn't work, he said that the only way I could request a replacement was to send a letter (via USPS). Upon prodding, he finally said that I could send an email to their support department instead, and gave me the email address. Sent an email. No response. A week later, sent the email again. Still no response. Yesterday, I just received, in the mail, a hand-written envelope from Fascinations with nothing inside but a printed description of their limited warranty policy. Some customer service. This is a really cool product, but you're taking a shot in the dark as to whether or not you get an antfarm with properly filled gel. No quality control. No customer service. I won't buy from them again, unless I'm in a physical store and inspect the antfarm before purchase.