Bests & Worsts Reviews from Amazon

Honestly, I don't know how this is getting good reviews. I had high hopes for this because I have hardwood and tile all over my house. The suction on this is almost non-existent. You have to hold it at an odd angle to turn the suction on and then you have to push extra hard to activate it. I couldn't get it to activate using the floor to push the suction tube, I had to bend down and manually do it and even then, the suction was just barely there. I reread the not-very-thorough manual, tried some online troubleshooting from other sites and still this thing was worthless. Broom wise, this is a nice broom but does not double as a broom/vac. They probably should have just left it as a broom because right now it's a heavy clunky broom that I paid waaay too much for. I bought mine directly from their site. The design is all around flawed. Even worse, I wrote their customer service when my broom took a long time to ship and i'm pretty sure they had someone's teenage son write me back. The reply was unprofessional and very rude and was worded like a teenager would speak. I've honestly NEVER had a customer service response quit like that and was a little shocked. All i was asking was when my product would ship and I was extremely polite. I wasn't even mad, I just wanted to make sure someone was actually working on it since they didn't give me any sort of communication after ordering. AFTER i got the rude response, i WAS mad. I honestly don't feel you should support a company who, as a start up, has poor customer service, a poorly designed product, and such poor troubleshooting and instructions included. They have good marketing and advertising, that's it. With as many small businesses struggling to stay open during this pandemic, support one who isn't taking your money for an inefficient product, can communicate like a professional adult, and cares about their customers.