Bests & Worsts Reviews from Amazon

This USB-C portable DAC is truly amazing overall and it did exceeded my expectation! Everything about it is really good, from the amazing and powerful sound to the great design and build quality! It is so good to the extent that I ordered the second one just few days later! Yes, it is kind of expensive, but it does worth every penny! Highly recommended! UPDATE: BUYERS BE AWARE! It went from a five stars product to one star! And I would give it ZERO star if I could! So what happened? Well, in term of sound quality, it is still amazing, but when it comes to quality control and company support; it deserves a BIG ZERO! In fact this company, NextDrive, could be the WORST company ever existed when it comes to basic and simple after sales support! After only one month, the sound suddenly started to breakup then finally stopped coming out of the left side of my headphone! During that month, I only used it at home and never took it out, so it was used in very controlled environment, not to mention that I am a very gentle and careful user and I never dropped it even once! In 27th of April, I sent the company an email explaining about this situation and waited for 11 days, but I never got any reply! Since my first email and until today, I sent them 8 reminder emails and I never got a single reply, not even once!!! They are totally ignoring all my email!!! This useless company only sells the product and provide ZERO support if you have any problem with their product! I advise everyone to avoid buying from this company. A company that never care about its customer should not be trusted or backed with our money! Here is a copy of my email to them: ------------------------------------------------------------------------------- From: aboammar@fastmail.com <aboammar@fastmail.com> Sent: Saturday, April 27, 2019 11:15 PM To: 'connect@nextdrive.io' <connect@nextdrive.io> Subject: Spectra X Problem! Importance: High Hi, I bought Spectra X from Amazon about a month ago, and I loved it so much to the extent that I ordered the second one just 8 days later. After testing it thoroughly, I wrote a positive review about it and gave it full 5 starts. You can read it here: https://www.amazon.com/gp/customer-reviews/R3SUF1QH9SZ1KM/ref=cm_cr_getr_d_rvw_ttl?ie=UTF8&ASIN=B07HRNQ9VP However, today and after using it on a daily basis for around a month, the sound suddenly started to breakup then finally stopped coming out of the left side of my $950 headphone (Sony MDR-Z7M2). I plugged in my other cans and same problem was present. This indicated that the problem is from my Spectra X but after trying my other Spectra X, it did confirmed the source of the problem! After examining my faulty Spectra X, I found the problem is coming from internal loose connection in the 3.5mm jack as rotating the aux cable inside the jack brings back the sound but I have to keep my hand extremely steady otherwise the sound stops coming out of the left side of my headphone! When comparing the 3.5mm jacks of my two Spectra X, I can not tell or feel a difference as both 3.5mm jacks feel tight and look very solid, so the loosens is for sure from the inside of the jack! This is really bothering me so much! If the Spectra X started having such quality problem after only a month, what I should expect next?!! It is especially bothering me because I am a very gentle and careful user, and it just break my heart when I see careless people mistreat their electronic devices! It is also bothering me that it will cost me so much, around $200 for a replacement .. that’s about $52 to ship the faulty unit back using DHL from Egypt to Amazon in the USA and around $146 (56% Egyptian custom + 21% import and other fees) to receive the replacement! Kind Regards, Yasser Saeed -----------------------------------------------------------------------------