Bests & Worsts Reviews from Amazon

Good product for the price. Power is poor on carpet but not bad if you do it everyday. My problem is that it will not connect to our home Wifi therefore I can't use the app. After a week of used. The rubber gasket on the brush came off and got stuck in the brush unit. I tried to get the unit exchange through Amazon but for some reason I can only return but not exchange for a working unit. ------ Update --- I end get getting a replacement unit from the company in a very timely manner. Great customer service there. The second unit lasted about a month and now it is dead. All I get is 4 beeps even though everything is clean and no obstruction anywhere. Two units in less than two months is very worrisome. I'm now again working with customer service for a replacement. I end up having to take photos and video of my vacuum to send it to the company. Maybe third time is the charm. That is why I downgraded my review to one star due to reliability of the product.