Bests & Worsts Reviews from Amazon

I purchased an Asus Vivotab Smart in April of this year and have had nothing but problems with it since I have had it. First, the sound started to cut out randomly requiring a restart in order to restore the sound. When I called into customer service they had me do a "Hard Reboot" which resets the unit back to the factory defaults. This was annoying to say the least as all the apps I had installed were erased. What is worse is that the hard reboot did not fix the problem, the sound continued to cut out randomly requiring a restart to restore the system sound. This was the just the beginning of problems. At this point (less than 2 and 1/2 months from the purchase date) the touch screen has begun to malfunction. The unit behaves as if the touchscreen is being touched even when it just sits there being undisturbed by anyone. This makes it very hard to navigate as the unit continues to behave that way as I try to use it. Apps will randomly launch, websites will randomly be navigated to (and away from) letters will randomly by typed, etc... Finally, the touchscreen keyboard has begun to malfunction. There are time the 'a' key and the 'w' key just won't work. They won't work in any app. If you happen to have any of the failing characters in your password, you are up a creek. I have spend hours on the phone with Asus' lackluster customer service. They had me send in the unit for repair - which they will ask you to do at your own expense unless you complain hard enough. I followed the repair process through to the end and when I got the unit back I opened up anticipating that it was repaired. It wasn't. Nothing was fixed. Nothing at all. The same problem that led me to send it for repair were noticeable from the very first time I fired it up after getting it back from their "repair" facility. I should have known that this was likely as the Better Business Bureau has given Asus a failing rating (an F on a scale of A+ to F) and has a consumer alert against this company. Apparently I am not the only one who sends Asus products off for repair only to receive them back just as broken. According to the BBB: "We have identified a pattern of complaints concerning service issues. Complaints processed by BBB claim that 1) products sent to the company for repairs are still not working properly when returned to the consumer." After all that expense, I anticipate having a very expensive paperweight. BEWARE!!! You might be one of the lucky consumers who have no problem with the product, but if you do have a problem, don't count on Asus standing behind their product or honoring their warranty. To this day Asus refuses to send me a suitable replacement or refund my investment.