Bests & Worsts Reviews from Amazon

piece of dried cow dung. We replaced our white electric stove with a stainless gas stove which led to replacing the fridge, washer/dryer and dishwasher with stainless. My wife had re-painted the kitchen and it needed the updates anyway. Went with Samsung on all at Lowes as they had a big sale on. Bought this reftigator in November however they were not able to deliver until Fedruary as the units were "out of stock". Looking back this may be a form of bait and switch. We still had our 14 year old GE purring away so not a biggie. Besides my wife loved this unit. Lowes delivered. Whoa unit was totally unlevel. Celled them back and had them come back out to level the unit and door. Leveled unit but it was unstable and guy seid he could not level doors! Decided to wait a little while to see if unit might settle before calling them again. Six weeks later woke up and the temp display was flashing. Unplugged as the manual states and while it came cack on the temp level was unstable. As a matter of fact it would run for a while and shut off before both levels were at set point. Freezer would say -4 and fridge 57. Unplug to reset and the freezer would be 38 and fridge 57. This would flip flop. Finally went to Lowes and they gave me a number to call. Called the number and the first thing the person did was to try and upsell an extended warranty claiming ours started the day we bought it. Declined and they finally set up a service call for THREE days later. Called Samsung and they straightned out warranty but could not get anyone out quicker and as a matter of fact used the same people as Lowes who are in Fort Lauderdale FL while we are in North Alabama. Boy wonder how long a follow up call takes as it is a 16 hour drive. We have moved the freezer items to our chest deep freeze and moved important fresh food items such as medicines to a dorm type fridge we used to keep beverages in. Like I told my wife great we have a three thousand dollar Samsung and are keeping stuff in a ninty-nine dollar dorm fridge. What scares me is our other appliances are Samsung. What I have decided to do is savings be damned and am calling Lowes to pick up all the appliences and doing like I did at first for appliances and buy from a local appliance dealer. The other dealer installed the appliances correctly, had a serviceman out immediatey when we did have a problem, is ten minutes away and know how to follow-up. Inconvenience and frustation with poorly made and installed appliances are not worth saving the bucks. As a final on the electronics. We had out house re-wired to curcuit breakers and the TV and surround system are on the same breaker and they are working fine so I beleive the problem lies as with many in poor design and/or manafacture. Know this review is a little long but when you are looking at paying three thousand dollars for a fidge that may self destruct in a few weeks you need as much info as possible. If you go ahead wish you the best of luck. We gambled and lost. FOLLOW UP ON SERVICE. The tech arrived three days later and my wife called me at work saying he had it fixed and needed to talk to me. He claimed the outlet it was plugged into was not grounded and he had replugged it into another that is and it was good to go. He asked me to call him later to report on the temperatur of the unit. Three hours later is was 61 degrees! Called and reaponse was oh that is what is happening which we had expained several times to Lowes, Samsung and his dispatcher not including the description given to him. Well I will order the parts because Samsung sent me out without any parts and be back Friday which was three days later. After I got off teh phone I remembered as mentioned the circuit he said was not grounded is the one I have my Pioneer Elite Surround plugged into and the Monster surge protector/power conditioner says the circuit is grounded? I went the next day to Lowes and requested they come get everything. The response was we have a new one in stock now and will excnange if you call Samsung. Thirty minutes on the phone with Samsung the next day and yes we can RMA it but it takes 3-5 days to get it authorized. Lowes did get it OKd the next day and delivered it two days later. They still did a bad job of leveling which I corrected the next day ijncluding leveling the doors. The tech called three days later and his comment was I have the parts now and can I come by and see if they fix it. This was TEN DAYS after the original problem was reported. Way too long when you are dealing with an appliance that is suppoused to preserve food not spoil it. The new unit is nosier but works better. So far three weeks it is OK but time will tell. Ice noise and volume is still lackluster compared to the old GE. Samsung service and customer satisfaction conderns are at best comicial and at average diasterous. Boy this review ihas turned into a novel which if you read I hope you find helpful