Bests & Worsts Reviews from Amazon

I loved my DJI Phantom 3 for about three weeks when it needed its first Firmware Update. The Update was unsuccessful making the Phantom 3 no better than a very expensive paper weight. All attempts Ive made to successfully update the firmware have failed after following all instructions included, and by trying to follow the instructions that others have posted on the internet. My real problem with the Phantom 3 is the customer service, when I try to call the technical support phone number, there is NO customer service. After at least 15 calls I still havent spoken to anyone. The recording on the phone number tells me they are experiencing a high call volume and then it hangs up on you without having the option to wait your turn or leave a message. The DJI company is a Joke!!!