Bests & Worsts Reviews from Amazon

We were excited to buy this "easy to use" telescope. This thing does NOT send out the necessary wifi signal so you can connect it to the required network for it to be aligned. Fine. No easy set up using SkyAlign app. So ... We figured it was not ideal, but that's just our luck. You can still manually align it. Supposedly. This feature also DOES NOT WORK. We watched every video, followed all the instructions. Nothing but "Failed to Align" error messages over and over. After two weeks of nothing but frustration we even hired a professional to come over and set it up for us thinking maybe we were just doing it wrong. Nope. Even an expert could not get it to send the wifi network signal for the app to connect the scope. He tried to manually align it for us. Same errors. OVER AND OVER. Fine, it's faulty. We got a lemon. I contacted Amazon -- they walked me through all the "how to" we had spent weeks trying to no avail. I explained this several times... finally we were told to just notify the manufacturer. Three days. I've been calling for 3 DAYS. The least amount of time I was on hold before giving up and pressing 1 for a call back was 1 hour and 47 minutes. One day I just left my phone on speaker and waited ... 4 hours later ... still no one picked up. So, customer service and tech support is as non-existent as the wifi network and Sky Align capabilities. Looks like we are the proud owners of a $400 piece of crap. Yay. One disappointed kid. Two frustrated parents. I sure hope the return process is easy. It's going back in the box and being returned.