Bests & Worsts Reviews from Amazon

I had one of these for 2 yrs and it was great. After the first year, the handle broke off the top. I contacted Rival and they said I could buy a new lid. Which I did. They send it and it is not the right size. Fortunately I was able to take the handle off the new one and put it on the old lid. Onto my next complaint... the lid and handle get extremely hot. Well a few weeks ago I pull my crockpot out, pour in my ingredients, and plug it in. I hear a loud pop and see flames and sparks fly out of the bottom of the crockpot. My husband grabbed a potholder and unplugged it from the wall. Fortunately our circuit breakers popped themselves off when this happened. I took the ceramic dish out of the crockpot and turned the base over to see what happened. The cord was actually burned right off the base at the connection point!! Thankfully we were home when this happened. I immedietly called Rival since I have never gotten the base wet and always took care of the crockpot. They offered me a replacement crockpot, and to pay for the repairs from the fire on the counter. I did turn down the replacement product. I do NOT want another rival product in my house. Especially after finding out that this has happened to two other people I know!! I went out and bought a Hamilton Beach, and I never ever leave the crockpot on when we leave the house anymore. BE CAREFUL with RIVAL!