Bests & Worsts Reviews from Amazon

I purchased this for my fiancèe's birthday and she loved it. Exactly what she wanted. It ran without problems for about 11 1/2 months. It died and called the troubleshooting/warranty line and they where quite nice and helpful doing the troubleshooting. Once they said the unit died their accents grew much thicker. I was disconnected several times towards the end of the conversation. They wanted me to ship the unit back to them with a special warranty ($150+ for USPS) and then pay then even more for an additional Warranty in case it was broken. I told them it was already broken and they kept asking me how I broke it. I said I didn't do anything, it just stopped working, why would I be sending it back for warranty replacement if it wasn't broken? Finally I was told that the warranty didn't cover broken appliances, only working ones??? Why would I want to replace a working icemaker?