Bests & Worsts Reviews from Amazon

Wow I should have listened to all the other reviews but no I just had to try it. Sadly when it works it works really well and is so easy to use. Considering it requires 8 AA batteries, who would have thought that this lil vacuum could suck up so much dirt and leaves. I was stumped how well it picked up all the dirt in debris in my 22,000 inground pool. Thought I made a wise investment until I used it for the second time and it would no longer turn on. I opened it up and bam batteries were all corroded as well as the battery compartment. 2nd use and it was useless. I contacted VMInnovations and they immediately responded and offered to replace it for me but could not guarantee that the replacement unit would be leak proof so I opted for a refund instead. I am still waiting for the refund but other than that their customer service is pretty quick in responding via Amazon. I do not suggest calling them at their business location. Keep it safe and make all communications through Amazon. Edit 07-31-2014: I have to say that VMInnovations has pretty good customer service. I contacted them and told them that the unit broke after one use and they sent out a replacement pretty quickly. That was a week and a half ago. The replacement unit worked much better than the old first unit since the battery compartment sealer was much more secure. Sadly with it's 4th use, the motor burnt out and I have shared pics to show what that looks like. Started to smoke after a few seconds then it burnt out. So the batteries stayed dry this time but water leaked into the motor and short circuited the unit to its death. At least this time I got 4 uses out of it, if they would just fix the sealer mistakes then this little device would be great. I noticed VMInnovations will do whatever they can to avoid refunding but this time I requested (sternly) that I do not want a replacement but a full refund otherwise it's an a-z complaint.