Bests & Worsts Reviews from Amazon

This is a review on not only the laptop, but HP. After having this laptop for only a month and a half, the display stopped working. All I could see was a completely black screen. I called HP since the product was still under warranty. We went through a series of tests on the device, over the phone. The representative stated that whatever had gone wrong is a common problem with this laptop. So, a Service Order was created. I was told they would have the laptop for 3-4 business days for the repair, then they would send it back to me. It has now been four days shy of a month that they have had my laptop, and I just received an email stating that there has been "Accidental Damage" that was deemed as "Customer Induced Damage." The email states that the repair cost will be $625.67. I reached out to HP again and filed a complaint because there was no damage to the laptop when I sent it in. I was asked if I had pictures proving that statement, which of course - I don't. I asked why, if there is damage to the device, it wasn't noted when they received the laptop. I was required to fill out a form upon sending the laptop to them, describing the issue and if there was any damage to the device. I would have thought they would have inspected the laptop upon receipt. Now, almost a month later, with no communication from HP during that time, they're telling me there is "Customer Induced Damage." That was four days ago. I have attempted to make contact with that representative every day since, with no luck. I have left messages each time, with ZERO response from him. HP still has my laptop and I am now four days past my return window. Luckily I bought the Asurion Protection Plan...but, I still can't get ahold of HP in order to get my laptop back. **Update 3/9/2021 - I finally got the laptop back and sent it straight to Asurion. That was two weeks ago. Asurion ordered the parts, but apparently the device is still not fixable. So, after all this time, thinking the laptop would be repaired, now I have to search for a new one.