2,579
people found this helpful, as of 2023
ranked #1,667 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Flickering issues 1st day & Amazon wouldn't replace it-Prime Day deal was too good apparently
We bought this 50 inch TV on Prime Day. The picture is a screen shot of a video I took and not very good representation. Upon setting it up the TV had flickering lines and squares in random places on the screen. This occurred no matter what app was being used. I contacted Amazon, Best Buy, and Toshiba via phone to attempt to replace the TV with the same model. Amazon stated that I could only return the TV. Best Buy stated that they would replace it, but I had to go through Amazon, and Amazon refused to replace it. I went to Best Buy locally, and they stated that they could not override Amazon's return policy for Prime Day electronics. I contacted Toshiba to attempt to utilize the warranty, but they stated that since it was new they would not replace it and that I needed to return it to Amazon. So I had to take it apart (no biggie) and place it back inside of the box. Luckily I had the box and styrofoam inserts still. Then I had to lug it to a UPS store to send it back to Amazon for a refund. I will never buy electronics on Prime Day again. The great price was the reason that Amazon and Best Buy stated that the TV would not be replaced. Now I have to wait for either Labor Day sales or Black Friday sales to get a good deal on a TV locally. Thanks a lot Amazon!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
August 2018 · Electronics · verified purchase