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ranked #235,924 most helpful out of 571,544,897 reviews
★☆☆☆☆
I have a feeling these units are going to recalled because they have a technical issue that is known by Sony.
Bought the unit 4 months ago. Worked fine until Oct 30th. I turned the system on and it would just hang with please wait. Resetting the unit doesn't do anything. I called tech support and was sent an RMA. It went to United Radio for repair. They called today and told me that Sony's engineering wants my unit sent back to them. The person on the phone told them that they have seen quite a few of them in for repair and all having the same issues. If your thinking about purchasing I would recommend you wait or look at another Atmos bar at this time. Update: I sent everything back to United Audio. I've been without the soundbar now for over a month. I've called Sony and United Audio and no one seems to be able to tell me what is going to happen next. Hoping they just refund me so I can buy something else. SONY IF YOUR LISTENING YOUR CUSTOMER SERVICE SUCKS!!!!!!! Update: sony issued me complete refund via check. No option for repair. Who does that in 2017 unless there is a problem they can't fix.
November 2017 · Electronics · verified purchase
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