Bests & Worsts Reviews from Amazon

I was considering returning it when it first arrived because the hose is designed to kind of kink where it meets the head assembly (you can see it in the product pic). I ended up keeping it and using it maybe five times over the past year. This morning I went to clean up a spill and found a circumferential tear halfway around the hose at exactly the point where it meets the head assembly. Terrible design. Bissell customer service was unhelpful. "Clark" told me to take it to a service center right away without me even describing the issue. He deflected questions about whether the cost of replacement would be covered under the warranty (at one point denying then later confirming this tear is a manufacturing defect). He claimed he could not provide me with a reference/ticket number for our call and that his supervisor was in a meeting so my call could not be escalated. Forty-five minutes on the phone and I am no closer to a resolution. Do not waste your money on this cheap machine or this shady company.