193
people found this helpful, as of 2023
ranked #171,104 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Very good until it wasn't
I am not trying to trash the brand, I understand that in all brands there are lemons and it is a normal side of production batches, unless truly a bad design. I am giving it one star to bring your attention to this review.
I received my 65H9G on mid-day June 12th and I started calibration a few hours later till Sunday and ready for movie watching on Monday. Over the past few years, I built a decent size 4K HDR Blu ray collection that I could not fully enjoy to its best due to my current VIZIO not having HDR capabilities, so I started binging on my library with my OPPO UDP-205.
I finished “Passengers” and went to the next one “Source Code” and got flashy images, as if the cable was making a poor connection, I checked to see if maybe the connector was loose, it wasn’t. I turned everything off and turned it on again and tried again and I got a normal video image asking me if I wanted to continue from where I left, at that moment I thought that everything was good, press “YES” only to hear audio and no video. My second thought was that maybe there was incompatibility with the title I was playing and loaded again my “Passengers” disc and received a pinkish screen, video was playing, I could see the silhouettes of everything moving in a bright pinkish color but no true images.
Menus and content via apps were normal so my first thought was “my OPPO died” and was heartbroken, but then I thought maybe it is the HDMI port so I moved it with no change, I switched cables, same. Up to that point everything pointed to the OPPO being broken so just to be sure I brought my 4K Samsung PC monitor to test it and to my surprise I got an image, it was playing normally, loaded several discs just to try and all played. I went back to connecting it to the H9G and got the same pinkish image, and I realized… it is the TV! but why I was able to watch video on it after the issue? For the past couple of hours, I was watching a Netflix video with no problem so maybe it was the H9G port (or ports) after all. I went to play a video using my ROKU Ultra and was able to watch it. I tried again the Oppo with a different 4K movie and got the same pinkish silhouettes and it finally dawn on me.
To test my theory I went to my ROKU and looked up a NETFLIX 4k HDR movie, found a bunch and tried to play them and got the same pinkish screen, to discard that it was the port or cable I went to the NETFLIX H9G native app and looked up the same video only to get the same pinkish screen. As a final test I reset everything to factory defaults just in case one of my setting was causing that but I still got the same result.
I went back to Amazon that night, the automatic system offered tech support but after spending most of my afternoon and evening troubleshooting myself, I did not think that I left any stone unturned so I declined and went for refund.
All brands have issues as anybody can easily see browsing any item reviews here at Amazon from “Best ever purchase” to “Pure Trash” on the same item so please don’t take this as me trashing the brand but my confidence has been shattered, I have owned a Samsung EDTV, a Hitachi HDTV, a Vizio UDTV (still going on) and several PC monitors and they were either re-sold when I upgraded them or given away so at this moment I don’t want to deal with a repaired unit. Will I try Hisense again? Probably but I will let the model mature because I don’t want to deal with something like this again.
While it worked it was truly good.
P.S. Please test yours with as much HDR content that you can, just go to NETFLIX and search for HDR.
June 2020 · Electronics · verified purchase