Bests & Worsts Reviews from Amazon

Like a lot of people who've made this purchase, I did quite a bit of research before taking the plunge. I ordered it and scheduled a delivery for a week later. The delivery guys were great and even got it here earlier than expected. Things went wrong when, after finally having the thing assembled, I found out the belt was off (could not be fixed despite following the directions in the manual). I called ProForm customer service and after waiting about 8 minutes, a guy got on the phone and tried to tell me how to do the exact same thing I'd already done and which hadn't worked. I asked how I could get someone out to look at it, the guy then tells me it would be a charge $150+ to have a technician out (after I just spent $650 on the treadmill?!?!). I got off the phone with them and tried to put the treadmill upright to get it out of the way and found out the frame is off-kilter, too. The right side was close enough that the right handlebar was rubbing against the bed of the treadmill. I've scheduled mine to be picked up and returned. So, on the same day I got it, I assembled it and then had to disassemble it . . . and had to try and get it all back in the box. I knew there would be a risk ordering a bigger item like this, but I was really hoping for a better outcome.