Bests & Worsts Reviews from Amazon

Bought this at the end of 2019 for my dad who was about to retire. He wanted to use it to fix vehicles for friends and family. And then the pandemic hit which left him pretty much unable to use it until recently. Pulling codes was pretty easy it was when you tried the diagnostic tool and choose vehicle make and model it would give on error message”maximum data stored. Delete to download” you would press ok and try again with same results! He gave the tool back to me and said could you try the original download or update to see if it fixed the problem. After trying the download 4or5 times I decided to see if the download was even showing on the micro sd card. The largest file showing was 256 kB. The download I was trying to do was to selec ALL vehicle make and models so it should have been CONSIDERABLY larger file. The download never happened!!! Completely frustrated I called the manufacturer. After explaining what was going on he asked “where did you buy the unit?” And I told him AMAZON. He said “ that’s why you have an overseas version. We don’t sell the U.S version on AMAZON.” Basically he told me their was nothing they could do! And because of the time frame AMAZON gave me the same response even though it’s in perfect condition and original package!! All of this could have been avoided with the heading “OVERSEAS VERSION”!!! Too bad two GLOBAL COMPANIES couldnt figure out a simple swap fore the right version even if there was a price difference!!!!!!