Bests & Worsts Reviews from Amazon

I was a happy users for about 11 months. Oh - it was a pain to setup some times. They tricked me into buying the HD version when they still don't support HD on the Mac OS/X. (They had an upgrade program and claimed my older Slingbox wouldn't be supported anymore which turned out not to be true.) But today, about a week before the 1 year hardware warranty is set to expire the box just quit. No power light, no network lights - the box doesn't do anything. Clearly a hardware issue or a bad power supply. However when I follow the directions on the SlingMedia website to get an RMA to return the defective hardware, I was told I need to pay $29.99. I said it is still under warranty - you cannot charge me. The person said it was $29.99 to talk to them. I asked if it turns out to be a hardware issue - which it clearly is, would I get refunded? No was the reply. There is no escalation path. Consumers should not have to pay to have warranties honored. SlingMedia is no longer a company I respect or can recommend. I highly recommend everyone avoid this company.