Bests & Worsts Reviews from Amazon

First time I used the smoker the temperature would not stay where I set it. I set it to smoke with the lid open and the temperature increased to 250 and was still climbing when I shut it down after 15 minutes. When I called Traeger the “customer service” representative tried to make it my fault. Saying I did something wrong. The second time I called I was told if the service tech wouldn’t come to my house I would have to rent a truck to bring the smoker in to the service center. Not really what I would expect from a company that touts the best warranty and product in the industry There is a lot of other smokers out there. I would seriously consider a different brand and you will save yourself some money too.