Bests & Worsts Reviews from Amazon

Ok, so I misplaced my card. I know it is in the house.It is not stolen. All I want to do is be able to set up my online account so I can make payments. But I need the account number. I call Amazon Store Card customer service and an auto attendant informs me that if I want to speak to a live person, there will be a $15 CHARGE. are you kidding me? ISN'T CUSTOMER SERVICE SUPPOSED TO HELP ME AND NOT FLEECE MY WALLET?!? I can't say enough BAD things about this credit card company and I will never use it again. Thank you Amazon for teaming up with a shyster for a credit card company. unbelievable...