Bests & Worsts Reviews from Amazon

First off, let me say that I don't think I've ever actually written a public review of anything. Nor do I think I've ever had a negative thing to say about anyone Amazon offers. I consider myself as big an Amazon supporter as there is and regularly voice this opinion to anyone who will listen. However, my experience recently with Audible has been beyond disappointing. I signed up for Audible almost two years ago during a time in my life where I had extended periods where I was able to listen to audiobooks. I really enjoyed the service and felt it was something I would use for quite some time. Then, about a year ago I moved into a different position at a new company and simply don't have time to listen to audiobooks like I used to. When I called to cancel they told me I would lose my credits upon cancelling so they said they could place my account on hold. The limit, though, was three months. I said ok (figuring in three months I would have more time to listen to books). Unfortunately this was no longer the case, and I of course forgot about the count restarting as active again after three months. So I started accumulating more credits and didn't even notice it until I received an email about my new credits. When calling to see if there was any was to keep my account active but not renewing until I could listen to the current credits, I was told no. In today's digital age I can't think of a single reason why Audible would be unable to allow me access to those movies without my account renewing. I have an Amazon account. I paid for X amount of months membership with Audible which gave me X amount of credits. If I use listened to less than the total amount of credits I purchased, I should be able to keep these credits until a time in my life when I can use them, and I shouldn't have to pay monthly to keep them. If I cancel my Amazon or my Amazon Prime membership maybe I should lose them, but not for canceling Audible. Not only is this the kind of incredibly frustrating money-grab that I would NEVER expect from a customer like Amazon, but it's also a terrible way of retaining customers and/or reactivating previously canceled customers. If I still had access to these credits, when the time comes in my life where I can listen to books, perhaps I use my six remaining credits and become hooked. All of the sudden I'm reactivating my subscription and will once again be a paying member. Now, however, I will never pay for another Audible subscription ever, regardless of my free time. I hope Amazon's management and pride in the products/services they deliver to their clients can clean-up the disaster that is Audible.