Bests & Worsts Reviews from Amazon

Very disappointed in this unit. It appeared to be easy to operate out of the box, but the power panel suddenly stopped working after only 6 weeks of use. I read the user's manual, replaced all the filters, spent a good deal of time trouble shooting, and called Honeywell. They redirected me to another manufacturer who licenses their units. That manufacturer (Kass) sent me on a 5 minute automated phone call only to relay that they are only available to answer phones during my working hours (M-F 9-5 Eastern), and has no other way of contacting them or leaving a message after hours. For $200+, I expect a better product with an easier customer service experience. I've spent hours trying to fix this lemon, and now, I'll have to take time off of work just to *maybe* get a replacement for an expensive unit that now does nothing and now takes up space in my home, and I'm not able to receive the health benefits for which I'd hoped. I feel extremely disappointed after doing thorough research and reading many reviews, I had expected this to be a decent product. I will not purchase from Honeywell again, and I'll think twice about buying expensive items from Amazon when they do not provide the customer service/support.