Bests & Worsts Reviews from Amazon

I got this for Christmas (it was on my wishlist) and I was delighted. It preformed well the first couple of times I used it. The third time, it put up an error code (Hi). When I looked at the instructions, I found that this means the cable has been damaged and needs to be replaced. What the &@%#??? I used the thing THREE times. Sent an e-mail to the company about it and, of course, got no response. My advice? Look elsewhere. Disappointed...