Bests & Worsts Reviews from Amazon

I love my original Kindle. I bought this one anticipating that it would be an overall improvement in my reading experience. My hope was that I'd be able to read it in a dark room while my significant other slept without having to turn on a light. Basically, I expected the backlight to work... you know... the #1 most advertised feature it has. The lighting is incredibly uneven. I have added a photo to the gallery for you to view. The lower left corner is dark. I can't read text in that area while in a dark room unless I turn the screen up to the point where it is entirely too bright in the other areas. When I noticed it, I thought, "Fine, must be defective. I'll just go to Amazon and get a replacement." No dice. Amazon's replacement system will only allow me a refund or a store credit to be used towards another item. So I have to send in the Kindle, wait for a refund, and then purchase another one? All because Amazon screwed up? I fail to see how that makes any sense. When filling out the return/refund form, I select "Defective/Does not work properly." I am then notified that I can't get a replacement because "We only offer replacements if the return is as a result of our error (e.g., item arrived damaged or was lost)." So, I can only get a replacement if the item arrived damaged (which it did), but still can't get a replacement. Asinine. I will update my review when Amazon remedies this problem.