429
people found this helpful, as of 2023
ranked #47,044 most helpful
out of 571,544,897 reviews
★☆☆☆☆
UNSAFE -Starts fires on the inside panels- UNSAFE
UPDATE 3-13-16 - Today I took this microwave apart to see what happened and why the fire started. Upon taking the unit apart I noticed that the origin of the fire was from the magnetron. As the magnetron antenna sits directly behind the panel that was scorched. Upon removing the magnetron I noticed that the antenna appeared to be crimped somehow and that the rest of it was nowhere to be found. I don't know if it vaporized in the fire or what happened. This is really really odd. I have included updated pictures of my magnetron and a picture of a brand new magnetron that is the same model. As you can see the antenna needs to be way longer and not be cut off or whatever happened to mine. Be aware that when you buy this model of microwave that you may get some shoddy craftsmanship. Here is a link to the website that has the new magnetron where I got the pictures from. - [...]
I bought this microwave on FEB. 2014 after reading many of the 4 and 5 star reviews. However as of today (2 years later) the microwave has stopped working. While I was cooking a piece of pizza on a paper plate the microwave suddenly LIT ON FIRE on the inside. The fire started on the right hand panel and was emitting smoke, sparks and flames. It now displays an H-98 error and will not start at all. Upon reading most of the 1 star reviews (that I wish I would have read earlier) I am discovering that there are many other people that have had the same fire issues that I had. This microwave is not a safe purchase at all. I called Panasonic about it and they escalated my claim and then about a week later I had a supervisor call me and he had me answer an incident questionnaire over the phone. My case was then sent to their safety department where they had me email them pictures of the scorched side of my microwave and the serial number plate. They then called me back about a week later and asked me if I had a receipt and I told them yes, that I had bought it on Amazon. They then said that the product was out of the 1 year warranty window and I would have to send it back at my expense and that it would probably be more economical to buy a new microwave. I told them thanks and that I would buy a different brand. Based on the microwave that I bought and the reviews of others on here, it seems to me that Panasonic knows that there are major safety problems with this microwave but continues to do nothing about them. I WOULD DEFINITELY NOT BUY THIS MICROWAVE.
March 2016 · Home and Kitchen · verified purchase