Bests & Worsts Reviews from Amazon

I do not recommend purchasing this product. I was running Quicken Deluxe 2011 and decided to upgrade so I don't get too far out of date. I now have no working version on my computer. When I attempt to open Quicken Deluxe 2014 I get an error box and when I close the box, Quicken closes. Essentially, it just won't open. I tried to troubleshoot on Google and Quicken forums. I ran a fix on .NET Framework since that was recommended. I downloaded the QcleanUI and MSIClean32 utilities to fully uninstall all Quicken programs and then re-installed. Quicken Deluxe 2014 just won't open. I keep getting the same error. I sent the error report to Quicken/Intuit as is recommended. I even did the online chat support since this was after hours. I believe I spent two to three hours with the online chat support person. In the end they had me submit the error reports and Windows log for further review. At this point I just want my money back and I'm hoping I have the Quicken Deluxe 2011 disk so I can re-install that. UPDATE on 12-31-2013: I did still have my Quicken Deluxe 2011 disk so I re-installed it. I got an error the first time I opened. I forgot that the 2014 install had converted my .QDF file to the new format. I just had to pull out the old 2011 .QDF file. Then the next time I tried to open I got some other kind of error (sorry, I didn't notice what it was). But then I tried one more time to open and it opened. It appears to be fine. I did some investment updates and the data looks okay. I'm still going to pursue a refund. I've already spent approximately four hours trying to get 2014 to work (including the two to three hours with the online chat support person). And from the reviews that state there's not much (if any) new functionality, I just don't think it's worth the time and frustration. I'll consider upgrading next year because I don't like to get too far behind on versions. UPDATE on 01-02-2014: I decided to call Intuit to request my refund. I wasn't sure if they'd authorize it any other way, so I just figured I'd start that way. In order to get a phone number you have to fill out an online form with your question and e-mail address. For my "question" I stated I wanted a refund since I couldn't get it to install / start properly. They then gave me an 800 number to call along with an incident number to reference. When I called I got put ON HOLD FOR ALMOST AN HOUR (LITERALLY... OVER 50 MINUTES). I finally had to hang up because I had other things to do. I will have to call back. I am considering just working through my credit card company to reject the charge. My software experience was extremely frustrating. But I think my customer service experience has been even worse. I really think I gave this a lot of effort (over four hours trying all sorts of fixes to get the software installed and running) and patience being on phone hold. UPDATE on 01-06-2014: I am stuck at home today due to bad weather so I had the chance to call again to ask for my refund. I can't really do this at work. I was on hold for 10 minutes and got through to a person. The Rep had no problem processing my refund (I have to believe they're doing a lot of this). HOWEVER... they said they could not refund the sales tax I paid. I know that at this point that's really nit-picky (it was $1.88), but I don't think I've ever returned something and not been refunded the sales tax. I feel bad that I got a bit upset and was speaking harshly to the Rep (it's not his call, not his fault), but it seemed pretty stinky to me. I pulled myself together an apologied to him, but I can't believe they're not going to refund my sales tax. In a nutshell, I'm glad to be done with this experience. I think over the next few months I'll do some research for a new personal finance tool. I've only been using Quicken since I installed Deluxe 2011. Before that I was using Microsoft Money. I started using it around 1997 (I think) and really liked it. But they quit issuing new versions and didn't support it anymore. But this is the world we live in... ever changing. Thanks for following my experience... I hope it has helped others. UPDATE on 05-18-2014: I am still looking for a replacement for Quicken but haven't settled on anything yet. I have been researching free software such as gnucash and paid software such as AceMoney and YNAB (you need a budget). One of the issues with most, if not all, of these pieces of software is the inability to download updates for retirement accounts. I like the ease of doing that with Quicken. However... as of April 30, 2014 I lost that ability with Quicken 2011 (which I had to go back to running when Quicken 2014 turned out to be a bust). So maybe it's not so much of an issue now. Some of the reading I've done also talks about some of the software tools not having the category management that Quicken does. I'm really dependent on categorizing because I run lots of reports and do ad-hoc queries for purchases. I've been using MS Money/Quicken since around 1998 so I have a lot of historical data that I want to continue querying and building. One thing I liked about AceMoney was it sounded like it had somewhat robust functionality. The thing I didn't like it that it's more of an "international" software. One thing I liked about YNAB was it sounds like it's "homegrown" (start-up from people in Utah) but it might not have as much functionality. As for gnucash... I haven't done too much research yet. Ultimately I'm a creature of habit. Once I start using something I don't like to switch. I have some technical knowledge, but it's just a hassle. So I might end up using Quicken for a while longer. So for right now I'm continuing to use Quicken 2011 and simply update my retirement accounts manually (using a single / high-level number instead of details per account). It's not terrible. And I do enjoy a lot of the other functionality it provides.