Bests & Worsts Reviews from Amazon

Unfortunately, I didn't read a lot of the feedback concerning this item and Waterpik, the company, until after I received this item and it stopped working 6 days later. My son absolutely loved it the 6 days it did work, but on day 6, all it would do is make a loud buzzing noise. Too my surprise, several customers had left feedback describing the same issue that I had with my unit. But worse than the defective unit, is the Customer "No Service" that Waterpik provides. I also saw those warning too late also. I followed Amazon's advice and tried to contact Waterpik about my defective unit. My first warning should have been that there was no customer service telephone number anywhere on the Waterpik site. The site says to email them. I did, twice. It has been 2 weeks and they still have not responded. Unlke a lot of customers, I stayed within Amazon's 30-day refund window and asked for my money back. You may get lucky, but this company definitely has some severe quality control and customer service issues that need to be resolved.