Bests & Worsts Reviews from Amazon

I purchased this safe in April of 2018. It worked fine for 30 days (of which I opened it perhaps 4 times.) 3 months later I could not open it just hours before I needed my passport from within it and when customer support was closed. I found a solution online that showed me how to hit it with a mallet after entering the code - a solution that is easy enough to find and a well documented issue for these safes, apparently. For what it's worth, a call later to SentrySafe uncovered that this is actually something they recommend you do! (something about something in the door getting jammed.) Fast forward to today when I needed to get into it again and spent an hour working on it to get it open again. I called SentrySafe and they will only replace it, not take it back, insisting that the "hit it with a mallet" is only for older versions and shouldn't work on this model since that's not a problem with this model. (did you catch that?) When I told them that I bought it from them on Amazon, they said that it was impossible as they don't sell on Amazon. So rather than returning the safe, I'm just going to use my credit card's insurance to get a full refund and go out of my way to share the story about how horrible this safe is. Look elsewhere, folks - this is not the safe you're going to want to have to deal with. A few Google searches for "X model safe won't open" might have saved me some serious frustration and will definitely be something I do for the next one that I get.