Bests & Worsts Reviews from Amazon

I downloaded this game for my daughter because all of her friends are playing it. It got buggy and crashed, right after I had purchased quite a few Robux. I have now been trying for a week to get them to refund these items that my daughter lost. They keep asking me for the same information repeatedly, telling me to do the same things over and over again, and just general double speak. I suppose the game itself is a decent game, but I would be leary to purchase anything inside of the app. From what I understand it crashes a lot and support is trash.