Bests & Worsts Reviews from Amazon

Update: The company has just emailed me and advise me that I would have to ship the unit back to them to receive the warranty service, which is easily the cost of the unit. Essentially, there is no real warranty with this item. A terrible investment. I bought this freezer last December. I had no complaints with it until it stopped working, defrosting all of the food inside. After rescuing as much as I could I set out trying to get someone to repair the unit, as it comes with a one year warranty. The first thing I discovered was the warranty information here on Amazon is not correct. This item is not warrantied by GE, but rather by a third party corporation known as Curtis International which warranties all of Igloo's products. Curtis International's website:[...] States that they have 24/7 product support. This isn't true because the first six times I called the phone tree dumped me into a queue and then I was disconnected with a message to call later at a time convenient to me. Um, I'm calling now because THIS is a time convenient to me. When I finally got through the person on the other end was difficult to understand, and after much repeating he asked me questions like "Is the lid closed securely" and then told me to reset the system "By turning it to lo and then high 6-7 seven times" I followed all of his supposed reset instructions (which, by the way, aren't in my user manual and felt like a delaying tactic) and surprise! I still have a puddle of water in the bottom of my freezer that doesn't work. So now I have to try to figure out the sweet spot in Curtis' supposed 24/7 support time when they really do answer the phone to see if they'll actually fix my freezer. All in all, I've spent nearly a week trying to even get a response and my frustration level is pretty high. $260 for a freezer that only works for nine months is a terrible investment, if you ask me. Save your money and buy a different model.