Bests & Worsts Reviews from Amazon

I was excited to get my new Fire10 as I had put off purchasing a new one for a year waiting for an updated version to come out. The box my Fire arrived in was crushed and even the plastic bubble protector had been popped. The Kindle appeared undamaged when I initially inspected it, but, when I started it up, there were mid-sized light spots on the screen clearly caused by crushing. I'm leaving for a trip next week, and all I wanted was an exchange. I called up CS and was helped by, I believe, an Indian call center. Forty eight minutes and two operators later, they couldn't help me and told me they could not ship another one. I tried to get a US call center, but they told me I would need to call back the next day. I called the US call center the next day and I was told they would try to help me. They put me on hold and 20 minutes and then disconnected me. No call back, no attempt to contact me to resolve the issue. I am a long-time customer of Amazon products and services and have had past issues resolved quickly and satisfactorily. The worst part is that the Kindle exists purely as a vehicle to push Amazon products and services, so you would think they would be eager to get another one into my hands as quickly as possible. Service for this issue has been utter garbage. I will be looking to replace Amazon products and services as much as possible in the future from competitors like Apple, Walmart, Barnes and Noble, Google, Vudu, and Netflix. I'm really, really disappointed in Amazon.