Bests & Worsts Reviews from Amazon

If you're okay with just using the pre-loaded, curated content, then this device will work for you/your child. But if you want to add YouTube or YouTubeKids, then forget it. I was on the phone with customer service/tech support for nearly and hour and a half, got "helped" by SIX reps and no one could tell me: a. how to access my son's profile (I accidentally figured it out) or b. How to get youtube or youtube kids or the internet on his profile. THEY DO NOT KNOW. Last rep finally told me how to "buy" the youtube kids app from amazon.com, but it's not accessible from my son's profile. So I'm now two hours in and it still doesn't have content we want. What's user friendly and allows all the content you could want? An iPad. This tablet parties like it's 2005.