Bests & Worsts Reviews from Amazon

I wanted to like this product. As a light therapy device, it meets the recommended criteria of 10,000 LUX at a reasonable specified distance, height adjustable, overhead angled light, zero/low UV, non-LED bulbs (LED potentially unsafe at that strength), glare and flicker-free, and a large light box (to ensure you are still in the treatment zone if you move your head). Unfortunately, it is of poor quality and the Carex customer service is terrible. The light worked great for about 4 days, then one bulb died. I carefully followed the instructions provided to remove the plastic cover and remove the bulb. It was challenging to remove the plastic cover and then I was unable to remove the dead bulb. It was stuck and I feared breaking glass if I used any more force. I was able to remove one of the other bulbs, so I know I was doing it correctly. Over the course of an entire week, I tried calling Carex customer service several times a day during their business hours. No answer on their consumer customer service line and no one returned my voicemail messages. After may attempts, I finally reached a customer service rep on their medical professional line. She said she was brand new at the job and the only thing she could do was offer to email me the same instruction manual I already had. I asked to speak to a technical support person and she said she would get back to me. It's been several more days and no word. Still no return calls from my other voicemail messages. I then finally again reached a rep at their medical professional line. The next woman couldn't provide help either. I asked about their warranty and the woman would not provide any concrete information. If it wasn't for Amazon's return policy, I would be out several hundred dollars. Fortunately, this product died within the 30 day return window with Amazon. I had hoped to get some trouble shooting help from the manufacturer, but customer service was terrible. I would have just replaced the dead bulb if I could have removed the old bulb. I would have retuned the unit for a new one if I trusted Carex would stand by their product should it become defective outside the Amazon 30 day return window. I don't know of another manufacturer of light therapy boxes that meets the recommended tech specs by the research. Hopefully another manufacturer will improve on the design and build quality and stand behind their products with a clear warranty and excellent customer service. As an added "bonus", I am unable to disassemble the giant device to fit back into it's original packaging. Plastic components snapped together in the initial assembly, but now there is not a way to take them apart. So I will be shipping this product back in a larger box I will go out to buy and hope for the best. Terrible.